On Mac, open System Preferences > Privacy & Security > Screen Recording > Look for Optic and ensure it's toggled on.
02. Optic Known Issues
Optic isn't registering my audio/transcription.
To fix this issue, quit and relaunch Optic.
This issue occurs when your laptop is not using the correct audio input source when Optic is launched OR when your audio input source is changed while using Optic (i.e. switching from your laptop's built in speaker to headphones).
Currently, Optic uses the audio input source your computer is currently using when the app is launched. The ability to change audio input sources in the Optic app will be available in version 1.0.
Optic is registering the audio of other participants on a call instead of mine.
To fix this issue, quit and relaunch Optic.
This issue occurs when your laptop is not using the correct audio input source when Optic is launched OR when your audio input source is changed while using Optic (i.e. switching from your laptop's built in speaker to headphones).
Currently, Optic uses the audio input source your computer is currently using when the app is launched. The ability to change audio input sources in the Optic app will be available in version 1.0.
Optic is unable to be dragged when transcription is visible.
We are aware of this issue and our developers are currently working on a solution. Please wait until the transcription disappears and try dragging Optic again.
03. Optic Suggestions
Please submit any feedback and suggestions here.
We strive to make Optic as best as it can be. We'd love to hear on suggestions for making it better for everyone.
Please submit your feedback on our Canny page linked below, and we'll review them as soon as possible.
